Episode Four: Jimmy’s Iced Coffee

The story of Jimmy’s Iced Coffee is a 10 year journey of massive wins, starting on the South Coast and earning its place as a household name. A great degree of the success of this family owned business might be explained by an almost-telepathic understanding between the brother and sister pairing of Suzie and Jim Cregan (Yes, Jim as in Jimmy’s)  

From the inception of the idea from Jim’s experience in Australia, right through to the established brand we know today with high calibre ambassadors like Dame Judi Dench, the story is one of nurturing a culture with no hierarchy, and supporting each other through thick and thin. Discover the animated duo’s incredible story on the next episode of It Runs In The Family.  

This episode covers: 

  • The opportunities unlocked by having a “yes” attitude to life 
  • Keeping the business thriving through the loss of their father
  • Not having a hierarchy in the business and chipping in everywhere 
  • The story behind Jim and Suze’s massive Selfridges win 
  • Balancing business and family life, and covering for each other 
  • Having a ‘Take 24’ approach to big decisions 
  • Learning when to say no and look after yourself first 

Episode Highlights

“I had to face the fact that I’m gonna come home and iced coffee doesn’t exist in the UK. It turned out that it does exist in the UK, but it’s all just rubbish. And I thought ‘This is like my moment to actually do something now’.” – Jim Cregan  

“It was always ‘Look ahead, look up’. We just didn’t even have time to look back and look over our shoulder and think, is this going to work? I think had we done that we would have taken our eye off what was in front of us.” – Suzie Cregan 

“One of the most beneficial things of us being together on this is that, because we kind of share the role, we’re able to just tap out and be like, ‘I’m out for a month, because I’m just burnt out’ and the other person just slots straight in.” – Jim Cregan  

“It was Dame Judi Dench’s birthday and we basically got to go to her house and deliver her a fridge and, instead of a Jimmy’s Iced Coffee cake, we made her a Judi’s Mocha Iced Coffee cake, and it was incredible!” – Jim Cregan  

“I think a family member is the perfect person to work with because of all the things you just don’t get otherwise; that depth of all of those important qualities like the understanding, the intuition, the mind reading, the look in your eye – you just don’t get that with anyone else.” – Suzie Cregan 

“We’re very lucky, we have a great story, and we have a real thing. But I know for me, I don’t have the energy and I don’t have the brainpower anymore. Because I think when you layer up 10 years, it’s not 9-5 for 10 years, it’s seven days a week.” – Suzie Cregan 

“I was so frenetic when we got Tesco it was like learning to drive a Boeing plane at the age of 3. It was like there were a million buttons to press, it was literally like Project Tesco, so we didn’t have time to think about it.” – Suzie Cregan 

“We have this thing called Take 24, which is just to sleep on it and we’ll come back with the answer tomorrow. Because if it’s going to be worth it, you then have to sleep on it because it’s such a big decision. And then if you come out of it saying no, you can go ‘Oh, yes! I’m so glad we said no’.” – Jim Cregan  

“I think overall that there’s a measure now for life, and it’s not a case of success and wealth and money. It’s actually about genuinely having a decent work life balance.” – Jim Cregan  

Listen to this podcast episode on Apple, Spotify, Google or Amazon

Episode Three: Hall & Woodhouse

Few family businesses can say they have spanned 7 generations; such is the feat achieved by Hall and Woodhouse, brewers of award-winning Badger Beers and owners of over 250 pubs around the country.

Taking the reins of H&W upon the sudden passing of his brother, Executive Chairman Anthony Woodhouse recalls his father’s advice on the business’ true purpose, and sets a high bar for his son Matt who serves as Commercial Manager.

Family values pump through the veins of the business, treating employees like family and maintaining their big mission: to make people’s day, from the top to the front line. Find out the lessons that only 244 years can teach, and what’s next for Hall and Woodhouse, on the next episode of ‘It Runs In The Family’.

This episode covers:

  • Employing the best people in the business, not just providing jobs for family members
  • Taking on a leadership role in light of a family passing
  • Keeping healthy separation between father and son in the business
  • Ensuring continuous innovation to stay relevant in the industry
  • Giving your team the right environment in which to thrive

 

Episode Highlights

“The fundamental fact is that in order to continue to succeed in our industry, we need to employ the best people. I remember my father saying to me – one of my earliest memories of my father – that ‘H&W’ is not there to provide employment for Woodhouses, it’s there to generate wealth for all stakeholders. ” – 2:40 – Anthony Woodhouse

“My first permanent role was in our business partner operations team as an area manager, so looking after a group of 30 of our business partnership pubs. That was a brilliant role to get me up to speed with pubs, which is the core of our business, and how we do things as a business really.” – 6:29 – Matt Woodhouse

“The realisation I came to is, the business that I decided to join 3 years ago is very different to how it might have looked had my uncle David not died because it’s been run by dad for the last 10 years or so. So I think I’ve never really known the answer to the question whether I would have joined had David not passed away.” – 14:17 – Matt Woodhouse

“I come across Matt no more than I would anyone else in the business. And his reporting lines are different. I’m aware of how he’s getting on, but not particularly much more than any anyone else in the business. So actually, that sort of distancing, having a degree of separation is actually helpful.” – 17:21 – Anthony Woodhouse

“One of the difficulties we have about our business generally, and the work life balance, is that we love going to the pub. And inevitably, even if you’re going for a relaxing occasion, you’re constantly picking up stuff.” – 21:39 – Anthony Woodhouse

“Whoever’s running the business in 10-20 years’ time, if that’s the exact same way it’s being run now then we probably aren’t doing a very good job, because if we hadn’t adapted and innovated, we’re going to be left behind.” – 30:51 – Matt Woodhouse

“Most of my information on Matt will be through third parties, and I will get snippets; I’ll be talking to some of his business partners or someone else who he’s been working with. In a way it feels lovely, because people don’t have to say it, and you can tell when people are being real or not.” – 37:58 – Anthony Woodhouse

“I wouldn’t say I was a brilliant businessman, I just don’t think of it in that way at all. You know, the things that have gone well over the last 10 years since I’ve been involved, has been driven by people that I’ve given the right environment to.” – 40:30 – Anthony Woodhouse

“We’ve been around for nearly 250 years, and we very much want to be around for the next 250 years. If we’re not doing it sustainably and if the planet can’t reach the point of sustainability in the very near future, what’s the point? We might as well be chasing short term profit because the world might blow up in the next 10 years. So we’ve got to do our part in helping the business and everything we touch being sustainable.” – 48:58 – Matt Woodhouse

Listen to this podcast episode on Apple, Spotify or Google

Episode Two: Double Dutch Drinks

Raised in the Netherlands – the birthplace of gin – it’s only natural that twin sisters Joyce and Raissa De Haas have a natural affinity for superlative drinks and excellent blendings. However, their love affair for gin exacerbated their frustration at the bland and uninspiring choice of mixers and sodas, leading to the creation of Double Dutch Drinks.

Now the proud owners of over 15 awards and claiming a spot in Forbes 30 under 30, the ‘Tonic Twins’ have leveraged their ‘twin-thing connection’ on a path that’s seen them secure an investment with Heineken – a fellow family business!

This fun episode focuses on a youthful family business and offers a glimpse into one of the closest family relationships that exist. Hear how Joyce and Raissa use each other’s skills to their advantage and manage their incredibly close relationship within a professional setting.

Bottoms up!

This episode covers:

  • The strengths and flaws of working with twins
  • Mitigating the 2 vs 1 feeling in business disagreements
  • Joyce and Raissa’s parents’ support in early stages
  • Securing investment from fellow family business, Heineken

 

Episode Highlights

“We always have been super close. For example, we did our dissertation together and we did lots of schoolwork together. So I do think there was always a plan to do something together.” – 3:17

“Our parents have said you really first need to get some work experience with another company. But they’re also super supportive now. Since we were younger, we always said that we would be doing our own thing and start our own company, but we just didn’t know when in life.” – 7:25

“I think on the one hand, it might be a little bit of a waste of time to always do big meetings together. But on the other hand, it’s also such a strength and power having us both together.” – 15:11

“I think if we are not agreeing with somebody internal or external, in any business, it quickly becomes the feeling of two against one. That is probably hard for people outside the two of us, because you’ll always have a front against you.” – 18:22

“We’ve really had the time to see how we can connect with our consumers directly, through the retailers, through online groceries. And I think the fact that we didn’t lose any revenues and that we still get showcased is kind of satisfying.” – 24:26

“We always said Heineken would be the best family to have on board because it’s so relevant from a cultural perspective. They’re family owned, Dutch, the second biggest beer brand in the world, and one of the biggest drinks brands in the world. So the fact we have them on board has being really amazing” – 27:49

“You can’t take everything on the long term, but you also can’t only act in the short term. So there is a good balance where we are quite complimentary on that side.” – 35:07

“We have equal shares in the business and equal responsibilities. You want to give each other as much as possible. There’s never jealousy, there’s never some kind of tension on one person getting more shares or a higher salary.” – 43:18

Listen to this podcast episode on Apple, Spotify or Google

Episode One: Warren Haskins

Kicking off the inaugural episode of It Runs In The Family in fine fashion is Warren Haskins, Chairman of Haskins Garden Centres. Having suddenly been thrust into the driving seat of a business over 100 years and 3 generations old after the sudden passing of his father, Warren shares the story that Haskins has written throughout this time – from a small stretch of land costing just £10 a year to a multi-million pound business with a team over 600 strong!

 We hear how Warren adapted to such a life-altering event, how he shaped the business as a result, and the emphasis on nurturing a strong team and selecting the right staff – even in a family business.

 Warren takes us along on his journey, from childhood memories picking out bedding plants, to his evolving relationship with the business, and a nod to what the future might hold for Haskins…

 

Enjoy!

 

 

Episode Highlights

 

“I had little or no ambition. When I left school, I used to play in a band; I thought about becoming professional. I made the right decision, I think, and the easy thing to do was go into family business. ” – 5:00 – Warren Haskins

 “The few years after my father died, my mother and myself were very close, because my sisters were all away doing their thing. We became very close and that was lovely.” – 10:05 – Warren Haskins

 “I think it’s essential if you want the business to continue, that you protect it as much as you can. I could be got my COVID tomorrow, I hope I’m not, but I think I’ve set the business up in a way that it would survive without me. I’m sure it would survive without me.” – 22:40 – Warren Haskins

 “We have a family meeting every year. And when I was getting to 65 I sat down in front of them and said ‘Look, I’ve always thought that when I was 65 we ought to determine the future of the business’, and their faces all dropped. They thought I was going to sell it, which is one of the loveliest moments of my family business life.” – 29:22 – Warren Haskins

 

Listen to this podcast episode on Apple, Spotify or Google